1. Sales

 

By making a payment for our items or services, you are agreeing to our terms and conditions. Upon completing your purchase, you will receive a receipt or email confirmation (if requested), which should be retained as proof of purchase and to claim any warranty. To ensure the authenticity of our repairs, we require a receipt as verification, as other repair shops may use similar parts.

 

1.1 Reservations

 

Please note that we can only reserve items that have been paid in full or secured with a non-refundable deposit. To avoid any disappointment, we recommend securing your purchase with full payment or a deposit.

 

2. Warranty Period

 

Most of our repairs come with a generous 12-month warranty, while second-hand items are covered by a 3-month warranty. This will be also indicated on your sales receipt.

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We also offer a money-back guarantee on all items and services. If you are dissatisfied with your purchase or service, you may return it within 7 calendar days for a full refund. The item must be returned in its original condition without any damage or signs of use. Failure to meet this requirement may result in an additional penalty.

 

3. Faults/Aftercare

 

If your item develops a fault directly related to the original repair conducted by us and it occurs within the warranty period, we will rectify the issue free of charge. To be eligible for this service, please report the fault to us immediately (within 7 calendar days from when the fault appeared). We will not accept fault reports outside of this time frame, as it may lead to additional damage that could have been prevented with prompt attention.

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In case of a faulty item sold by us, the same rules apply as for a service. If you prefer a refund rather than repair or replacement, a deduction will be made based on the item's current value, along with a small restocking fee.

 

4. Reporting a Fault

 

Please report any faults to us during our opening hours by calling or visiting the shop. Outside of our business hours, you can reach us via text, email, Facebook, or WhatsApp message.

 

5. Blacklisted Phones

 

In rare instances, some phones may become blacklisted. During the warranty period, normal rules apply to address such situations. However, after the warranty expires, we cannot assume full responsibility, as all phones are bought and sold in good faith. In such cases, we offer to buy back the item at the current buy-in rate or provide a replacement item of the same or similar value, free of charge, unless an upgrade is requested. The item's price will depend on its current condition.

 

6. Right to Cancel

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As per the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days after the date of delivery. You do not need to provide any reason for cancelling your order.

If we fail to inform you about your right to cancel, you retain the right to cancel the order within 12 months from the delivery date. However, if we inform you about your right to cancel during these 12 months, you have 14 days from the date of receiving this information to cancel your order.

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7. Complaints

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Should you be dissatisfied with our services or any purchased item, please contact us at info@edsrepairs.com to discuss the issue. For any complaints, we require proof of purchase for the concerned items or services. We recommend contacting us in writing, as this will help document the entire process, and we'll do our best to amicably resolve the issue, whenever possible.